Customer Support
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Our customers can rely on a qualified Customer Support service avaliable 24/7 to assure a quick and efficient response.
Frequently Asked Questions
GENERAL QUESTIONS
How do I change my password?
To do that, please go to the ”Settings” section and choose the option ”Change password”.
How do I delete my account?
Log in to your account, go to the ”Settings” section and choose the option ”Delete account”. We will ask you to confirm it by entering your password. Afterwards, you will get an email confirming that your subscription has been cancelled.
I forgot my password. What should I do?
Please choose the ”Forgot password?” option on the login page. We will send you an email with a link to change your password. If you are still unable to log in afterwards, please contact [email protected].
Can I log in with my email and password even though I registered with my Facebook account?
It’s possible if you agreed for Brainer to use your email address. All you need to do is to reset your password following the instructions from the answer 3.
Can I log in with my Facebook account even though I registered with an email and password?
If you created your Brainer account with the same email you’re using on Facebook, we can link your accounts, and you will be able to log in via Facebook. If those email addresses are not the same, however, you have to create a new account to be able to log in using Facebook. Do that by choosing the option ”Sign in with Facebook”.
An error occurred while I was using the app. What should I do?
If a technical error occurs while you’re using Brainer, please email or call our Help Center. You will find contact details in the ”Support” section. If it’s possible, please take a screenshot of the error and attach it to your message.
SUBSCRIPTION & PAYMENTS
Can I use Brainer for free?
Yes, you can. A free membership gives you access to daily brain training that includes 3 different games every day. Unlimited games and personal statistics can be accessed by premium users.
How do I upgrade my account to premium?
Click the ”Unlock full access” button, and you will be directed to the payment step, where you will need to fill in your credit card details in order to activate your premium subscription. After your payment is accepted, we will give you full access to the app without further delay.
My premium account doesn’t work. What should I do?
Try logging out of your account and logging back in. Your account details may not have been updated yet. If the problem still occurs, please contact [email protected].
How do I cancel my premium subscription?
Log in to your account, go to ”Settings” and choose ”Cancel subscription”. We will ask you to confirm cancellation by entering your password. Afterwards, you will get an email confirming that your subscription has been cancelled.
Can I still use my free account after cancelling my premium subscription?
Yes, you can. If you want to upgrade to premium account again, follow the instructions from the answer 2.
If I delete my account, will my subscription get cancelled too?
Yes. All of your payment details will be deleted along with your account, and there will be no more subscription charges to your card.
What is a free trial?
We offer our users the possibility to use the full version of Brainer for free, for a period of time that’s specified during the registration. You can check the length of your free trial period in your ”Settings” section.
How do I cancel my subscription during the free trial?
To cancel your subscription during a free trial, please follow the instructions from the answer 4.
How do I submit a refund claim?
You can do it by contacting our Help Center via a form on our website, or by sending an email to: [email protected]. The refund rules are defined in our Terms of Service.